Privacy & Confidentiality Policy - Client and Clinician Relationship
The law protects the relationship between a client and a psychotherapist, and information cannot be disclosed without written permission.
Exceptions include:
- Suspected child abuse or dependent adult or elder abuse, for which we are required by law to report this to the appropriate authorities immediately.
- If a client is threatening serious bodily harm to another person(s), we must notify the police and inform the intended victim.
- If a client intends to harm himself or herself, we will make every effort to enlist their cooperation in ensuring their safety. If they do not cooperate, we will take further measures without their permission that are provided to us by law in order to ensure their safety.
Terms and Conditions and Privacy Policy for Texting Clients
Terms and Conditions
1. Agreement to Terms: Message frequency may vary. Mobile opt in data or consent will not be shared with third parties for marketing or promotional purposes. Reply HELP for help or email [email protected] or call 801-302-3801 for assistance. By providing your contact information and consenting to receive text messages, you agree to these Terms and Conditions. If you do not agree, you must refrain from using this service.
2. Communication Consent: By opting in, you agree to receive text messages related to appointment coordination only. Message and data rates may apply, depending on your carrier plan.
3. Opt-Out Policy: You can opt out of receiving text messages at any time by replying “STOP” to any message. After opting out, you will no longer receive text communications but may still be contacted via email or other channels as applicable.
4. Service Availability: We do not guarantee uninterrupted or error-free delivery of text messages. Factors such as network outages, device compatibility, or carrier restrictions may impact message delivery.
5. User Responsibilities:
- Ensure that the phone number provided is accurate and belongs to you.
- Notify us immediately if you change or deactivate your phone number.
- Do not use our text messaging service for illegal or unauthorized purposes.
6. Limitation of Liability: We are not liable for any damages arising from the use or inability to use the text messaging service, including any failure to receive messages or unauthorized access to your communications.
7. Changes to Terms: We reserve the right to modify these Terms and Conditions at any time. Updated terms will be communicated through our website or other channels.
Privacy Policy
1. Information We Collect: We collect your phone number and any personal information you provide during the signup or communication process.
2. How We Use Your Information: Your information is used to:
- Send transactional and promotional text messages.
- Respond to inquiries or requests.
- Improve our services.
3. Data Sharing and Disclosure: We do not sell or rent your personal information. However, we may share your data with:
- Service providers who assist with text message delivery.
- Authorities if required by law or to protect our legal rights.
4. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
5. Security Measures: We implement reasonable security measures to protect your information. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.
6. Your Rights You have the right to:
- Access the personal information we hold about you.
- Request corrections or updates to your information.
- Withdraw consent for text communications at any time.
7. Policy Updates: We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review the policy periodically.
8. HIPAA and Text Message Security: South Point Counseling Services uses Broadvoice, a HIPAA-compliant system for messaging and phone calls. However, clients should be aware that any text messages they receive from us may be accessed by anyone who has access to their personal phone. Please take appropriate measures to secure your device and ensure the confidentiality of your communications.